0
7.1.0
Australia, Zurich, Yokohama, Xanadu
Standalone Application
Shift planning allows managers and supervisors to configure Workforce Scheduling, and agents to sign up for shifts.
- Enable agents to sign up for shifts
- Managers and agents can get shift signup notifications
- Added Shifts, Shift Swap, Schedule Adherence, and Time Off Requests tab routes in CSM workspace
- Added Schedule and Scheduling Adherence lists in CSM workspace Lists navigation
- Added Team Schedule nav item for CSM/FSM Workspace with Shift Planning Manager applicability
- Implemented manager role for supervisors to access schedule capabilities
- Fixed minor defects
Needs ITSM/CSM Enterprise license for Workforce Optimization.