0
2.4.10
Brazil, Australia Patch 1, Australia, Zurich Patch 6, Zurich, Yokohama Patch 12, Yokohama
Standalone Application
Service Exchange for Consumers simplifies the interaction between consumers and service providers by offering features like Remote Catalog for seamless service requests and Remote Choice for real-time option selection. It ensures secure and authorized access through Personas and Authorized Users, while Provider Task and Remote Task facilitate transparent and collaborative multi-instance workflows. Additionally, the Transform feature allows both parties to manipulate inbound and outbound data, and makes the whole process flexible and efficient.
Key Features Include:
- Proactive cases: Providers can collaborate and be transparent with customers by sending Provider Tasks to the consumer instance.
- Provider Task: Providers can send Case alerts proactively to their connected consumers via the Provider task table without setup or configuration for the purpose of being transparent and collaborative.
- Transforms: Enables a provider or consumer to transform inbound and outbound data for Remote Tasks.
- Virtual Fields & Transforms: Enables mapping and transformation of fields not present in both instances.
- ScratchPad: Share name/value pairs between instances as JSON data on Provider Tasks and Remote Tasks.
Service Exchange for Consumers — v2.4.10
Fixed
- Attachments could queue unnecessary background jobs regardless of connection state. (PRB2070888)
- A remote task wasn't created when its trigger condition referenced a child-table-only field. (PRB2070471)
Service Exchange Base — v2.4.10
Fixed
- Near-simultaneous updates on provider and consumer could drop one side's change. (PRB2029744)
- output.ignore=true on a transform didn't actually exclude the field from the sync payload. (PRB2066768)
- The Case table lacked a proper label/plural, showing an auto-generated name to some users. (PRB1923483)
- A multi-row variable set on a record producer overwrote all rows with the last row's value. (PRB2061638)
Changed
- Restart Connection after a clone/upgrade now also reactivates capture definitions automatically.
New
- Added a scheduled sweep to reactivate capture definitions left inactive after a clone/upgrade.
Service Exchange Remote Process Sync Transport — v2.4.10
Fixed
- Onboarding could time out on slow connections, leaving OAuth credentials empty. (PRB2064896)
- OAuth credentials during onboarding were sent via URL query params instead of the request body. (PRB2060125)
Transporter — v2.4.10
No functional changes.
Service Exchange Health — v2.4.10
Fixed
- Integration-user-naming scan check didn't validate the required prefix. (PRB2023585)
- Some pre-onboarding scan failures didn't generate an Issue record, hiding the block reason. (PRB2025384)
- Tightened ACLs on Health records; removed a console log exposing connection data. (PRB2071380)
- Fixed message alignment and a duplicate message on the admin-group scan check. (PRB2067053)
- Connection Dashboard now shows accurate inbound/outbound transport queue backlog counts.
Changed
- Consolidated two magic-link scan checks into one, gated on whether magic links are enabled.
New
- Added a clearer down-connection warning about data loss after 7+ days.
- Added a notification to admins when the Admin group has no users.
- Added warning messages for missing roles (itil, cmdb_read, personalize, import_admin).
Not applicable for this application version.
- No manual dependencies