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29.2.1
Australia, Zurich
Standalone Application
Manages the Field Service mobile components on an iOS or Android mobile device. Field service agents can execute work order tasks, manage assets, and close work order tasks on their mobile device in online or offline mode.
Field service agents can use the native mobile application to:
- View assigned tasks
- Update tasks in online and offline modes
- Debrief tasks
- View knowledge articles attached to a task
- View knowledge base
- New Features : Added mobile notifications for Shift assignment/Agent sign-up requests
Dependencies:
- Mobile plugin
- SG Offline support
- Mobile Agent Native Client
- ServiceNow NowMobile App – Knowledge Management Screens and Launcher Screen
- com.glide.sg.scriptedscreen
- Field Service Management
- Field Service – Questionnaire
- Field Service – Signature Pad
- Mobile Location Tracking
- Agent Schedule
- Many to many task relations