0
1.1.1
Australia Patch 5, Australia Patch 1
Generative AI
The RSM - Foundation application delivers foundational RSM AI capabilities for Retail Service Management.
- Store Inquiry AI Agent enables agents to accept, edit, or reject AI‑suggested solutions, accelerating decision‑making and reducing manual effort.
Now Assist is becoming ServiceNow Otto. Otto is the unified AI experience through which people interact with ServiceNow’s intelligence in natural language to get work done.
The following plugins are installed with the RSM - Foundation application:
- CSM - Foundation
- ServiceNow Otto for Retail Service Management
Role required to install the application: Administrator (admin)