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3.0.4
Australia Patch 1, Australia, Zurich Patch 3, Yokohama Patch 8, Yokohama Patch 6
Standalone Application
The Scan Engine is a ServiceNow application designed to automate recommended practice enforcement, manage technical debt, and optimize workflows across ServiceNow environments. It enables administrators and developers to proactively identify, remediate, and track issues through real‑time, on‑demand, and scheduled scans, ensuring continuous improvement in platform health and compliance. Integrated directly into the development lifecycle, it provides real‑time checks within App Engine Studio and script editors to prevent non‑compliant changes before they reach production, while offering intelligent fix suggestions to accelerate resolution.
- Real-Time Compliance: Embedded validations in App Engine Studio and script editors to prevent non-compliant changes during development.
- Expanded Scan Types:
- Instance Scan (Scheduled/On-Demand)
- Full Scan
- Delta Scan
- Update Set Scan
- Application Scan
- Instance Scan (Scheduled/On-Demand)
- Governance Workflows: Exception handling and approval processes for flagged findings.
- Third-Party Integrations: Jira, Azure DevOps & other integration for remediation tracking.
- Role-Based Access Control: Three roles -
- Scan Admin: Full configuration and management
- Scan User: Initiate scans and view results
- Scan Read User: Read-only access
- Domain Separation Support: Ensures data isolation and flexible external integrations per domain.
What's New Starting June 11th
- Real-Time Prevention Messaging Redesign — When the scan engine catches a problem in your code, developers now see a cleaner, easier-to-read breakdown of what needs attention. Issues are organized by severity — Act, Recommend, and Suggest — in a persistent side panel with improved contrast and reduced scrolling. Exception requests appear right next to the relevant finding, and developers get a clear confirmation once something is resolved.
- Parallel Bulk Remediation Processing — The Remediation Agent now handles multiple batches at the same time using an event-driven queue, so a large or slow batch no longer holds up everything else. A built-in safeguard automatically clears out any batch that gets stuck for more than six hours, keeping things moving without manual intervention.
- Analytics Dashboard — You can now click any segment of the donut chart to drill into the findings behind it. The heatmap has been updated to meet accessibility standards, making results easier to read for everyone. Dashboard data now refreshes in near real-time, with status updates so you always know where things stand.
- Scan Engine Backend — Each flagged finding in an update set now requires its own exception reason, so nothing is ignored. A new tooltip on the Level of Finding field explains what Act, Recommend, Suggest, and Review each mean — right in context, without needing to look it up.
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