0
9.2.1
Australia Patch 1, Zurich Patch 8
Standalone Application
Streamline IT Service Management workflows and processes for modern operations. You can effectively manage walk-up appointments, and streamline change management in Service Operations Workspace. All of these workflows leverage the power of capabilities such collaborations, AI based recommendations and on-call scheduling.
With Service Operations Workspace, you can effectively manage change & problem. Here are some of the key features:
- Walk-up Experience - Enable agents and administrators to review and manage Walk-up interactions, appointments, stockrooms, and kiosks at the Walk-up service location.
- Change Management: Navigate the change lifecycle with dynamic overview pages and a scheduling experience in Service Operations Workspace.
- Problem Management: Problem coordinators can manage problems and problem tasks through their lifecycle.
- Major Incident Management: Manage the entire major incident lifecycle in Service Operations Workspace
- Experts on-call: Reach out to experts on-call on high-priority tasks and track on-call escalations in real-time.
Changes:
- Updated plugin dependencies to ensure compatibility with the ServiceNow Australia and later releases.
- Minor defect fixes.
Required applications
- Major Incident Management
- Problem Management
- Change Management
- Walk-up Experience
- On-call Scheduling
- Collaboration Services for Service Operations Workspace
- Office365 subscription with Teams