0
26.3.2
Australia, Zurich, Yokohama, Xanadu
Standalone Application
CSM Configurable Workspace is a user interface that provides agents with the tools they need to answer customer questions and resolve customer issues. The Workspace UI is built to improve agent productivity and facilitate resolutions.
New Features
- Java 21 Compile Upgrade
Java 21 Compile Upgrade
Required plugin:
- Customer Service Management (com.sn_customerservice)
Optional plugin:
- Install the latest Now Assist for Customer Service Management (CSM) plugin (sn_csm_gen_ai) to access the Now Assist features.