0
2.0.0
Brazil, Australia Patch 5, Australia Patch 1
Generative AI
The RSM - Foundation application delivers advanced RSM AI capabilities for Retail Service Management.
Store Inquiry AI Agent enables agents to accept, edit, or reject AI‑suggested solutions, accelerating decision‑making and reducing manual effort.
- New
- Java 21 compatibility
Not applicable for this application version.
The following plugins are installed with the RSM - Foundation application:
- CSM - Advanced
- RSM - Foundation
- ServiceNow Otto for Retail Service Management
Role required to install the application: Administrator (admin)