0
3.0.2
Australia Patch 3, Australia Patch 2, Australia Patch 1, Zurich Patch 10, Zurich Patch 9, Zurich Patch 8
Generative AI
Now Assist for Setup provides a single, guided experience for installing, configuring, and deploying supported ServiceNow products. It replaces fragmented setup workflows with a structured flow that automates installation, applies best‑practice defaults, tracks progress, and packages changes for production deployment.
The experience spans Admin Home, Product Hubs, and Configuration Console powered by Now Assist, reducing setup time and operational risk while improving consistency and auditability.
What's New:
1. Admin Home
A centralized starting point for setup and configuration:
- Surfaces entitled products with clear setup status
- Provides recommended next actions
- Launch point for Product Hubs and configuration workflows
- Tracks setup progress across sessions
2. Product Hubs
Product‑specific landing experiences that:
- Aggregate apps, plugins, and configuration resources
- Support guided installation
- Reflect entitlement and setup state
- Act as the entry point into configuration
3. Single Click Install
Automated installation and baseline configuration:
- Installs required applications and plugins
- Applies best practice default configurations
- Executes in a controlled, sequential flow
- Captures all changes automatically in update sets
4. Configuration Console
One place to configure, track, and manage product configurations:
- Single console for all product and platform configurations, replacing fragmented setup.
- Guided, modular steps with clear progress tracking and execution state.
- Automated and manual setup supported in one flow.
- Go‑to place for first‑time setup and ongoing configurations, with configurations tracked end‑to‑end via update sets.
5. Configuration with Now Assist
Optional AI support for configuration tasks:
- Guides admins through complex configuration with contextual recommendations
- Automates setup actions to reduce manual effort and errors
- Works directly within the Configuration Console for a seamless experience
- Keeps admins in control with review, preview, and approval before changes are applied
6. Update Set Management
Automated change capture and deployment:
- Creates scoped update sets at key checkpoints
- Captures installs, defaults, manual changes, and AI actions
- Cleans and packages changes for promotion
- Uses standard ServiceNow deployment workflows
- Maintains a full audit trail
7. Granular Admin Roles
Role-based access control reducing admin privilege requirements:
- Introduces a new Admin Center–specific admin role that can be assigned independently of full system admin responsibilities
- Maintains compatibility with existing admin role hierarchies
- Ensures access is constrained to Admin Center functionality only
Supported Products (April Release)
- AI-Native IT Svc Deck (fka CoreIT)
- Core Business Suite Foundation
- Enterprise Service Management
- IT Operations Management
- Now Assist Admin (For Pro+ customers)
Prerequisites
- AI Native and Pro+ SKUs
Business Value and Efficiency Gains:
- 60-80% reduction in setup time
- Elimination of manual update set errors
- Zero manual update set management
- Consistent best-practice configurations
Risk Reduction:
- Automated scope enforcement
- Pre-tested default configurations
- Full audit trail of all changes
- Human validation for critical decisions
June Release Highlights
- Tiered SKU Support for AI Native ITSM & CBS: Added support for Advanced and Prime SKUs across AI Native ITSM and CBS, including associated entitlement-driven flows and experiences.
- Product Hub UX Enhancements: Introduced targeted UX improvements to Product Hubs, including updates to the Resources section and guided content refinements based on leadership and customer feedback to create a more intuitive onboarding experience.
- LitJS Component Adoption in NAP:Enabled the ability to import and leverage LitJS components within NAP, helping establish a more scalable and consistent component framework.
- Admin Home Banner Updates: Updated Admin Home banners and messaging to better guide users through setup, actions, and key implementation milestones.
- Zero-Touch Implementation: Expanded Zero-Touch Implementation capabilities to deliver provisioned instances with entitled plugins and apps fully enabled, giving customers a value-ready environment from day one.
- Intelligent Configuration Update Tracking: Built on the April GA release with smarter tracking of configuration updates and changes, helping customers stay informed of new capabilities and recommended actions.
- Targeted UI Improvements: Delivered incremental UI enhancements across the experience, informed directly by customer and leadership feedback to improve usability and flow.
- Common Component Adoption Across Consoles: Continued adoption of shared/common components to create a more consistent and unified experience across consoles.
- Hierarchical Agents, Phase 1: Introduced Phase 1 of the hierarchical agent orchestration layer, laying the foundation for more intelligent, coordinated experiences.
- Impact BU Uptake: Expanded onboarding and enablement to support Impact BU adoption and uptake of the platform and implementation capabilities.
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