0
1.3.1
Brazil, Australia Patch 6, Australia Patch 5, Australia Patch 3, Australia Patch 1
Generative AI
Advanced agentic capabilities to support efficient resolution of purchase order exceptions.
Define PO Exception mitigation strategy: Now Assist helps buyers resolve purchase order exceptions faster by recommending alternative suppliers and updating the order plan to minimize delivery gaps.
Create PO Exceptions via mail: Automatically convert supplier emails that reference purchase order issues into PO Exception cases.
New:
Automated purchase order confirmation creation from emails: Reduce manual tracking of supplier emails by automatically converting emails with purchase order details into confirmations.
Not applicable for this application version.
Required plugins
- ServiceNow Otto for Platform Prime (sn_ai_plat_prm)
- ServiceNow Otto for FSC Prime (sn_ai_fsc_prime)
- POM Foundation (sn_ai_pom_fdn)