3
1.6.2
Zurich, Yokohama
Integration
- Druva - ServiceNow Integration enables you to automate the ticket creation process of your Druva Phoenix workloads to drive-up productivity. Now get quick updates using the Druva ServiceNow app about any failed backup activities within Phoenix without the need to login on Phoenix Management Console or waiting for an email.
- Improved incident source identification: Incidents created through the Druva integration now use Integration as the Channel Type.
- Automatic Configuration Item mapping: Druva alert resource names are matched with existing ServiceNow Configuration Items and assigned to newly created incidents.
- Enhanced configuration experience: Added clear configuration options and contextual guidance for Channel Type and Configuration Item mapping.
- This release improves the accuracy and consistency of incidents created by the Druva integration.
- Incidents, Druva Phoenix Connection
ServiceNow Compatibility:
- Supports Tokyo Patch 4 and above
- Supports San Diego Patch 8 and above
- Supports Rome Patch 4 and above
- After installing or upgrading the Druva ServiceNow app, ensure you generate the Credentials, a Client ID and Secret Key, from Druva Cloud Platform Console.