Brightfin empowers ServiceNow users with comprehensive mobile management natively inside the platform. This solution integrates mobile assets, expenses, usage, and services into a single platform where all data and processes are securely stored and managed within the customer's ServiceNow instance.
• Technology Portal
Consolidate all aspects of mobility management into a single, comprehensive portal within ServiceNow. The technology portal offers a global overview of wireless expenses, usage, services, and assets.
• Global Carrier Integration
Aggregate inventories, usage data, and expense information from wireless carriers into ServiceNow, ensuring a consistent user experience across regions, languages, and carriers.
• Centralize UEM Data on ServiceNow
Brightfin seamlessly integrates mobile carriers and Unified Endpoint Management (UEM) solutions with ServiceNow, creating a unified system of record. This integration ensures accurate data, complete transparency, and standardized processes across the organization.
• Enhance User Experience Across the Organization
Brightfin standardizes the mobile management user experience, regardless of language, region, or telecom provider. The intuitive, consumerized self-service portal within ServiceNow enhances end-user productivity and satisfaction.
• Self-Service Portal
Provide end users with a seamless, consumerized experience through the ServiceNow self-service portal, enhancing productivity and satisfaction.
• Automated Invoice Processing and Cost Allocation
Automate the entire process of loading carrier invoices into ServiceNow, performing audits and reconciliations, and allocating costs accurately.
• Predictive Analytics, Budgeting, and Forecasting
Generate actionable analytics with the ability to drill down to individual users or devices. Utilize machine learning to produce precise forecasts and budgets automatically.
• Drive Cost Efficiency Through Automation
By leveraging ServiceNow’s business rules, workflows, and automated notifications, Brightfin eliminates manual tasks. Automated processes for roaming management, service changes, and invoice processing drive significant cost efficiencies and reduce operational overhead.
• Catalog and Request Management
Leverage ServiceNow’s request management capabilities to monitor, track, and fulfill mobile-related requests efficiently from service and asset catalogs.
• Mobile Incident Management
Empower service agents with access to all wireless-related information within ServiceNow, enabling rapid incident resolution within the same system.
• Mobile Asset Management
Achieve unparalleled accuracy in asset inventories by aggregating and reconciling data from EMM solutions and wireless carriers in real-time within ServiceNow.
• Mobile Expense Optimization
Monitor provider usage profiles to ensure that plan and pool capacities are optimally utilized. Quickly identify and eliminate unused plans or features with mass actions.
• BYOD Management
Manage stipends and allowances for employee-owned devices directly within ServiceNow, including comprehensive reporting for payroll and number porting.