0
2.0.1
Australia Patch 3, Australia Patch 1
Generative AI
FSM - Foundation activates the AI features included with every FSM AI Native subscription. It works alongside Now Assist for Field Service Management to enable and govern foundational AI capabilities across your field service operations.
Technicians and dispatchers get Work Order Task Summarization out of the box — an AI capability that consolidates task details, work notes, activity streams, and contextual data into concise summaries. Less time searching through records, more time focused on the actual work.
AI-Powered Summarization
Work Order Task Summarization: Automatically generate concise summaries of work order tasks to reduce manual review effort.
New
- AI-powered mobile form auto-fill for field technicians.
- Field technicians can use mobile camera to capture images and auto-populate form fields via AI image recognition, supporting smart assessments, input forms, and scripted questionnaires.
- Consistent AI visual indicators across applications.
- AI features now display unified gradient styles and subtle animations to indicate activity in Workspace, UI16, and mobile experiences, meeting accessibility standards.
- Parts Debrief automation in NAP and NAVA.
- Agents can automate parts debrief workflows, handling empty work notes, invalid part usage, quantity normalization, and error scenarios.
- Expanded AI summarization and knowledge workflows.
- Users can trigger work order/sidebar chat summarization and knowledge article generation across platforms with role-based workflows and answer validation.
- Create work order agent with enhanced persona coverage.
- System supports creating work orders from text/images in NAP/NAVA with persona validation, blocking invalid content (links, code, special characters).
- FSM AI Mandate features available on mobile and workspace.
- FSM AI capabilities (IT automation, NAVA integration, smart assessments) are now mobile/workspace accessible with role-based access.
- Telemetry for AI feature usage.
- Admins/analysts can track AI lens feature usage for FSM use cases.
- Skill refinement for FSM digital agents.
- FSM agents enhanced for improved automation and workflow handling.
Changed
- Broadened test and validation coverage for FSM AI use cases.
- Testing expanded across mobile/agent/NextWave experiences to certify that features meet release standards.
- Enhanced automation for AI SKU and agent studio test cases.
- Remaining automation scenarios completed with monitoring on latest NAP version.
- Improved parts debrief workflow handling.
- Better management of edge cases like unrecognized assets and invalid task states.
- Refined questionnaire answer validation in summarization workflows.
- Validation improved across NAP/NAVA/UI16/Workspace for task summarization.
- Performance testing for Q1 deliveries.
- Testing conducted to ensure system stability and responsiveness.
Fixed : None
Removed : None
Dependencies:
- Now Assist for Field Service Management (FSM) [com.sn_fsm_gen_ai : 10.0.1 or later]
- Now Assist for Platform Foundation [sn_ai_plat_fdn : 2.0.1 or later]
Note:
- Plugin Field Service Mobile [com.sn_fsm_mobile] is needed for the AI agent flow in Mobile.
- Store app Field Service Contractor for Mobile [com.snc.fsm_ext_mobile V3.0 or higher] is required for the contractor flow.
- NAVA features are supported only for Field Service Mobile.
- Latest agent App version is required for both iOS and Android.
None