0
13.2.0
Australia, Zurich Patch 6, Zurich, Yokohama, Xanadu
Standalone Application
ServiceNow® Health and Safety Incident Management includes Employee Center and Now Mobile based incident and observation submission tools. Employees can easily submit incident and observation reports to safety teams.
Featuring a Health and Safety Workspace, safety teams can conduct investigations into safety incidents using tools like the incident playbook, injury and illness logs, root cause analysis, and corrective and preventive actions. If Critical Event Management is also installed, safety incidents can be linked to any of the emergencies that your company is managing.
- Incident playbook
- Injury and illness
- Root cause analysis
- Assignable corrective, preventive, and learning actions
- Unified workspace including root cause analysis, logs and injury playbook, and risk assessments
- Report field mapping that enables users to import custom PDF templates to cover regional and industry incident reporting needs
- Meeting management for tracking safety meetings and minutes of meeting
- Conversational incident and observation intake
Changed
- Applied timezone-safe date and time handling to the incident
Occurred_onfield to prevent timezone conversion errors - Added the ability to hide the map location search field via a system property configuration
- Automated candidate test cases for Incident Management
- Expanded domain separation test coverage for Incident Management tables
Fixed
- Role access issue blocking the
sn_ohs_im.executiverole from workspace access due to unapplied conditionalsys_user_role_containsrecords - Data update issue where the email field did not refersh when changing employee selection in the safety incident's People Involved section
- Injury body part picker issue incorrectly displaying injuries on the opposite side when selecting upper leg, knee, or lower leg
- Issues affecting the leading indicator dashboard
- Internationalization issue causing map-selected addresses not getting populated in correct fields under a Japanese language session
- Incorrect Japanese language translations
Requires ServiceNow Zurich or a later family release.
Other Requirements:- Requires WSD location data model for location choices
- Requires WSD visitor management to log incidents for visitors
- Requires EAM for asset associations
- Requires CEM if you wish to associate incidents with emergencies managed in Critical Event Management
- Requires Learning Core for assignment of learning actions