- Now Assist for Creator includes:
- Application generation
- App summarization
- ATF troubleshooting agent
- Build agent
- Catalog item generation
- Code generation
- Flow execution analysis
- Flow generation
- Flow generation with images
- Flow recommendations
- Flow summarization
- Mobile card generation
- Playbook generation
- Release lifecycle documentation AI agent
- Test generation
- Theme generation
- UI generation
- Work notes analysis
Application generation uses generative AI to simplify app creation. After your developers have a conversation about the app that they want to create, Now Assist for Creator generates the app that they can modify in ServiceNow Studio.
App summarization uses two skills (Table Summary Generation and App Summary Generation) to first summarize each table in an app and then summarizes all of the table summaries to provide a summary of an app that can be copied to the app description field so that it can be shared with other developers and admins.
Accelerate the troubleshooting process and resolve test failures quickly by using the ATF Troubleshooting Agent on covered metadata.
Build Agent is an autonomous developer AI agent skill inside the ServiceNow IDE. It can help create, edit, and deploy fully functional custom scoped ServiceNow applications from scratch.
Catalog item generation uses Now Assist to make a catalog item available in service catalog for catalog item requests.
Code generation is a platform enhancement that allows developers to write scripts quickly with AI-generated code suggestions based on developer prompts; powered by Now LLM for code.
Flow execution analysis generates natural language summary of the flow execution, describe detailed error messages and suggest solutions to fix the errored flow.
Flow generation allows for the quick creation of multi-step flows using natural language.
Flow generation with images allows for the quick creation of multi-step flows using a source image.
Flow recommendations enhances the flow authoring experience with AI-generated content by providing flow authors with a list of recommendations for the next step of their flow.
Flow summarization enhances collaboration by summarizing what a flow or subflow does.
Mobile card generation reduces mobile configuration time by using Now Assist to create native mobile components to use in your mobile apps.
Playbook generation generates playbook outlines from text directions. For example, you can enter directions to generate a playbook outline for managing customer support cases.
Release lifecycle documentation AI agent - Release lifecycle documentation AI agent is an AI-powered governance capability that automatically generates human-readable documentation across the application release lifecycle. The goal is to improve traceability, governance, and release transparency while reducing manual documentation effort for administrators and release managers.
Test generation creates automated tests (ATF) from text direction or natural language input. With this, customers can reduce the amount of time and resources they spend towards authoring tests but still generate quality tests to continuously protect their end customers and detect regressions early in their sub prod environments.
Theme generation enables you to leverage Now Assist to generate themes based on your brand image. After generating a theme, navigate to Theme Builder to publish and apply additional styling.
UI generation enables AI capabilities within UI Builder to accelerate both experience and page creation.
Work notes analysis identifies the operational reasons behind inefficient transitions (e.g., resolved to new or unnecessary reassignment) by examining worknotes. It highlights key reasons, including operational and process-related context.
- Application generation: Generate application tables, user roles, and record producers from a text prompt.
- App summarization: Summarize each table in an app and then summarizes all of the table summaries to provide a summary of an app that can be copied to the app description field.
- ATF Troubleshooting Agent: Looks through logs and metadata changes to help you understand test failures and provides steps to fix the tests.
- Build Agent: Help developers: Create new scoped applications from scratch, edit existing scoped applications and metadata, debug code and automatically fix build errors, create and edit automated tests (ATF), answer questions about ServiceNow development, write documentation for applications and code.
- Catalog item generation: Generate a catalog item from a text prompt.
- Code generation: Generate code suggestions from a text prompt in code, a comment, or a combination code and comment text.
- Flow execution analysis: Analyze flow error message description with suggestions to fix the errors.
- Flow generation: Create multi-step flows from a text description with generative AI.
- Flow generation with images: Create multi-step flows from an image with generative AI.
- Flow recommendations: Generate a list of recommendations for the next step of a flow.
- Flow summarization: Summarize what a flow or subflow does.
- Mobile card generation: Have a new mobile card quickly generated having the fields from a selected form view logically mapped to elements on a card template.
- Playbook generation: Generate playbook stages and placeholder activities from a text prompt.
- Release lifecycle documentation AI agent: AI-generated update set descriptions that summarize technical changes in update sets. AI-generated release notes that consolidate application changes across update sets and deployments.
- Test generation: Generate ATF tests from descriptive natural language prompts
- Theme generation: Upload an image to the theme creation workflow to use AI to generate a theme.
- UI generation: Generate a fully functional UI experience from a text prompt
- Work notes analysis: Gather work notes and comments related to transitions, evaluate their quality, group records based on work notes similarity, and use Generative AI to identify underlying reasons and context.
- New
- Build Agent
- Upload files to Build Agent to provide context: images (PNG, JPEG, GIF, WEBP), documents (PDF, DOC, DOCX, XLS, XLSX), and text/code files (TS, JS, PY, JSON, MD, HTML, YAML, and more)
- View update sets created by Build Agent from within the chat panel. Each checkpoint includes a button that opens the relevant update set in a new tab
- Connect Build Agent to external MCP servers in ServiceNow Studio. Previously, MCP server connectivity was only available in the ServiceNow IDE.
- Validate user interface output during app creation with the UI validation tool in Build Agent, now available in ServiceNow Studio.
- Use the Search retrieval tool to enable agents to fetch and present relevant information from configured data sources in response to user queries. Agents can surface knowledge articles, catalog items, and other indexed content directly within the agentic workflow, reducing the need for users to navigate to separate search interfaces.
- Catalog Item Generation
- Migrated Now Assist for Catalog Generation skill group (Create Catalog Item and Refine Skill) to Mosaic (off-Glide GenAI Controller) by enabling offglide routing via OneExtend
- Flow Execution Analysis
- Net new app in Now Assist for Creator
- Playbook Generation
- Playbooks now automatically generate a concise, AI-powered summary of a Playbook's purpose, structure, and logic, helping new process owners quickly understand existing workflows without manual documentation.
- Widget Generation and Widget Updation
- Australia support
- Build Agent
- Changed
- Build Agent
- New MCP integrations in ServiceNow Studio: Added support for 12 connectors including Atlassian Rovo, DocuSign, Figma, GitHub, Linear, Miro, Prisma Postgres, and Zoom (Chat, Docs, Revenue Accelerator, Whiteboard)
- Build Agent
- Required plugins and products
- Generative AI Controller (com.sn.generative.ai)