ServiceNow and Juniper Networks® have teamed up to provide automated network infrastructure and services deployments in the ServiceNow platform. This integration provides managed service providers and large enterprises the ability to ingest orders. provision, deploy and monitor the network user experience all from inside ServiceNow. This capability enables network operations and management teams to automate manual processes, reduce errors and accelerate network equipment deployment all while reducing costs.
- Delivering Streamlined Network Automation and Efficiency
The integration of ServiceNow and Juniper Mist AITM streamlines the entire process from customer onboarding, order management, provisioning, deployment, monitoring, and alerting.
- Simplifying Configuration and Deployment
The integration offers substantial advantages by automating Day 0-2 processes. Now, with the automation capabilities and use of Juniper MistTM REST APIs, customer onboarding, order ingestion, configurations, mapping, hardware deployment and more can be implemented directly from ServiceNow.
- AI-driven Proactive Network Management
This turn-key AI-driven closed-loop solution is designed to automate time-consuming processes for service providers and large enterprises. It empowers organizations with end-to-end network service provisioning, monitoring, and alerting capabilities.
Key Outcomes:
MSPs and enterprise users can benefit from the following:
- Streamlined customer onboarding and order management processes
- Catalog-based product and services offered for wired, wireless, SD-WAN, security services
- End-to-end network service provisioning, monitoring and alerting
- Automation that minimizes manual workflows and operator errors
Requirements
- Users must have a Juniper Mist account
- Users must generate an API token from Mist (used by ServiceNow to communicate with Mist)
- Users must have a Mist Organization
Leverage Mist APIs to automate Day 0, Day 1, and Day 2+ operations, including:
- Site provisioning – Create sites in your Mist organization with name and address
- Site configuration – Assign site groups, RF templates, network templates, and WAN templates
- Device lifecycle management – Claim network devices into the organization and assign them to sites
- Firmware management – Orchestrate device firmware upgrades and version control
Enable complete, automated campus network deployments directly from ServiceNow workflows. Pre-built workflows included for common operations such as firmware upgrade management.
Version 1.13.0
New Features:
- Pre-built Firmware Upgrade Workflow – Introduces an automated firmware upgrade workflow for Mist-managed devices, enabling users to request, approve, schedule, and track firmware upgrades directly from ServiceNow Employee Center. The workflow includes:
- Support for Wi-Fi Access Points, Switches (EX/QFX), and Gateways (SRX/SSR)
- Automated pre-upgrade validation to verify device connectivity and readiness
- Real-time upgrade monitoring and progress tracking
- Automated post-upgrade validation comparing radio stats, port stats, OSPF Peers, BGP peers, and VPN peers
- Integration with ServiceNow Change Management framework
- Configurable reboot scheduling and snapshot management for switches and gateways
- Pre-built Device Reboot Workflow – Introduces an automated device reboot workflow for Mist-managed devices, enabling users to request, approve, and track device reboots directly from ServiceNow Employee Center. The workflow includes:
- Support for Wi-Fi Access Points, Switches (EX/QFX), and Gateways (SRX/SSR)
- Automated pre-reboot validation to verify device connectivity and readiness
- Automated post-reboot validation comparing radio stats, port stats, OSPF Peers, BGP peers, and VPN peers
- Integration with ServiceNow Change Management framework
- Configurable reboot scheduling
- Pre-built Switch Port Configuration Workflow – Introduces an automated workflow for requesting and applying configuration changes on Mist-managed switch ports, directly from ServiceNow Employee Center. The workflow includes:
- Restriction to pre-approved, allowed switch ports to ensure compliance and prevent unauthorized changes
- Integration with ServiceNow Change Management framework for audit trail and approval management
New Actions:
- Adding MIST bounceDevicePort
- Adding MIST searchOrgSites
New Data Streams:
- Adding MIST SearchOrgDevicesEvents DataStream
- Adding MIST listOrgOspfPeersStats DataStream
Fixes:
- Adding error evaluation to DataStreams
- Fix incorrect Retry Policies in DataStreams
- ServiceNow IntegrationHub Starter Pack Installer (com.glide.hub.integrations)
- ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)