0
4.2.1
Brazil, Australia
Content
A set of capabilities used to manage customer-facing communications and resolution processes for common issues.
A set of capabilities used to manage customer-facing communications and resolution processes for common issues.
Changed:
- Major case managers can now create child cases for affected business locations.
- Child cases are automatically attached to the major case, with recipient lists for business locations created and linked when a proactive case is accepted.
- Recipient lists are deleted when the major case is closed. The workflow now supports business organizations alongside accounts and consumers.
Not applicable for this application version.
Required plugins and products:
Customer Service( com.sn_customerservice)
Task Communications Management (com.snc.task_communication_management)
Required Store Applications:
Targeted Communications(com.sn_publications)