0
4.0.0
Australia
Standalone Application
A set of capabilities used to manage customer-facing communications and resolution processes for common issues.
A set of capabilities used to manage customer-facing communications and resolution processes for common issues.
New:
- Added new reference field on Case (sn_customerservice_case) table: 'Suggested major case'
Changed:
- Added logic to maintain 'Suggested major case' through a Major Case's lifecycle (major_case_state as Proposed or Accepted)
Required plugins and products:
Customer Service( com.sn_customerservice)
Task Communications Management (com.snc.task_communication_management)
Required Store Applications:
Targeted Communications(com.sn_publications)