Today, optimizing processes is a time-consuming, expensive process, and delivers inconsistent results. Leaders are struggling to optimize the processes involved in service delivery. They need a new level of transparency to identify opportunities for improvement, or areas ripe for smart automation. ServiceNow's in-platform process mining capability enable fast, cost-effective, data-driven improvements for all processes on the Now Platform.
- Discover how your process flows automatically from your audit data.
- Monitor and discover inefficiencies in your processes quickly.
- Automated process discovery on any table.
- Compare processes to investigate performance differences or deviations.
- Multi-dimensional processes for a more comprehensive view of process dependencies.
- Analyze processes using ML-based clustering.
- Quickly analyze the processes behind performance indicators and record lists.
- Use ML-based automated root cause analysis to understand the influencers behind process inefficiencies.
- View the activity transitions you've defined with the bottleneck analysis feature.
- A guided project definition, improvement opportunity definition and process configuration setup using builders
Fixed:
- Filtering task progress on the process mining graph component on the PA dashboards
- Mining failure when Automated findings have empty configuration values
- Generating Automation opportunities issue
- Opportunity details page - fixed Number of variants, average record duration and total accumulated record duration values
- Ability to view process configuration when users have access to only some of the records
- Date/time activity definition creation fixes
- Ability to see the Global Search icon in the Process Mining Workspace despite not having the needed roles
- Top 5 opportunities type graph is not displaying the improvement opportunity type with the highest records
NA