New:

Universal Request submission from Employee Center: Employees can submit procurement-related needs through Employee Center using Universal Request. This provides a consistent, cross-departmental request experience without requiring employees to navigate separate procurement portals.
Procurement case creation from Universal Request: Triage and Routing Agents can create a Procurement case directly from a Universal Request. The Universal Request serves as the primary ticket, preserving traceability and keeping the original request intact throughout fulfillment.
Cross-department transfer of Universal Requests: Procurement fulfillers can transfer Universal Requests to other departments or services. Non-procurement fulfillers can transfer requests to Procurement. Transfers route work to the appropriate team while preserving the original Universal Request and its associated routing rules.
Associated tickets for parallel workstreams: Fulfillers across departments, including Procurement, can create associated tickets against a Universal Request to support parallel workstreams. Associated tickets allow multiple teams to work concurrently without modifying the primary ticket or disrupting existing fulfillment flows.

Changed:

Universal Request adoption for Sourcing and Procurement Operations: Sourcing and Procurement Operations now adopts Universal Request. Configuration is consolidated into the shared Universal Request for Source-to-Pay Operations application, alongside Supplier Lifecycle Operations (SLO) and Accounts Payable Operations (APO). This change streamlines administration and configuration management for Source-to-Pay Operations. Existing Universal Request workflows, routing rules, and the user experience for non-procurement departments are preserved.