The HP Workforce Experience Platform Device Management application for ServiceNow centralizes device data in one platform to speed up incident resolution. With this integration, companies can synchronize the digital ecosystem they manage through the HP Workforce Experience Platform with ServiceNow.
Incomplete or inaccessible device information delays incident resolution times and frustrates employees. Integrating HP Workforce Experience Platform device data into the ServiceNow configuration management database improves visibility, control, and troubleshooting capabilities. IT teams can make informed decisions and better identify, assess, and respond to fleet management risk, driving operational efficiency.
Use the HP Workforce Experience Platform Device Management application for a more streamlined digital workplace that enhances employee productivity.
- View HP Workforce Experience Platform devices directly in ServiceNow
- Standardize data for consistent and efficient device management procedures
- Access detailed device insights, such as hardware health, warranty status, battery risk factors, and related events.
- Automate the population of device information in incident forms to accelerate resolution
- Simplify setup and deployment with ServiceNow Guided Setup
- Customize how data is imported and managed within ServiceNow to fit your specific needs
UX Improvement – Minor Release
This update includes a series of user experience enhancements and is now certified for the Yokohama release of ServiceNow.
Direct Customer/Partner
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Direct Customers – The Tenant Configuration step in the guided setup and Tenant Configuration module in the app have been improved for a more intuitive experience when choosing and managing tenants. The Tenant Configuration module is hidden and you are now automatically connected to your single tenant, making setup faster and simpler.
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Partners – The Tenant Configuration step in the guided setup and the Tenant Configuration module in the app have been improved for a more intuitive experience when choosing and managing customer tenants. You can also update your tenant selections at any time through the Tenant Configuration module outside of the guided setup.
Tenant Lists Custom Table
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The Tenant Configuration task in guided setup and Tenant Configuration module in the app now utilize a custom table to manage tenant and device selections.
Refresh Tenants
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‘Refresh Tenants’ button available on Tenant Lists table. Upon click tenant(s) will be resynced between HP and ServiceNow. If a tenant is added on HP end this will be pulled via button click. If a tenant is removed on HP end this will be removed from custom table in ServiceNow via click.
CMDB