0
6.4.2
Brazil, Australia Patch 3, Australia, Zurich Patch 6, Zurich, Yokohama
Standalone Application
Usage Insights (renamed from User Experience Analytics) application provides an easy way to monitor usage analytics of your ServiceNow applications. Now includes support for AI Native Experiences and added support for chat conversations.
- Viewing session analytics
- Viewing user analytics
- Exploring session and users by creating queries
- Viewing page analytics and performance
- Viewing event analytics
- Segment metrics and views
- Viewing technical analytics (related to device, browser, resolution)
- Exporting data and reports
- Creating conversion reports - Funnels and cohorts
- Custom Dashboard creation
- Events editing
- Conversation analytics
- Cross-application conversion funnels
- Session-based and user-based funnels
- Previous period comparison
Page properties support to get granular insights of pages.
Answers business questions like :
- How many password-reset requests were submitted by people who visited the password-reset catalog page?
- How many comments were added to the knowledge article titled “Usage Insights MCP”?
- Which dashboards did people visit last quarter, listed by name?
Page properties are now available across User Experience Analytics. A page property is a named, filterable attribute captured from a page's URL parameters or record metadata on every page view — so pages that previously shared a single page ID (a dashboard, a knowledge article, a catalog item) can now be distinguished by the resource a person actually viewed. Page properties behave like event properties wherever properties already appear.
What's new
- Filters now support pages. The filter panel previously surfaced event properties only; you can now select a page and filter by its page properties alongside events.
- Page-property distribution in the Properties section. Each page property's value distribution renders as a pie chart, matching how event-property distributions are already shown.
- Dedicated page properties in the Pages menu. The Pages menu now includes a dedicated page-properties view, letting you filter by an individual page property.
- Page properties in Advanced filters. When you select a page in advanced filters, you can choose that page's properties from a dropdown to refine the query.
- Page-property filtering in Funnels. When a funnel step is set to a page, page properties become available for that step, so you can filter the step by page property.
Not applicable for this application version.
- User Experience Analytics enabled
- Required Role: analytics_admin, analytics_viewer ['mobile_analytics_viewer', 'portal_analytics_viewer', 'core_ui_analytics_viewer', 'now_experience_analytics_viewer', 'ai_native_experience_analytics_viewer']