We know how important it is for organizations to keep their systems in sync, whether that's for compliance and regulatory requirements, or simply keeping other teams up to date on relevant incidents.

With this integration, you can set up two-way syncing between incident.io and ServiceNow, so both systems stay in lockstep without any manual effort.

Here’s what you can unlock:

Automatically create a ServiceNow incident record when an incident is declared in incident.io
Send incident updates to ServiceNow as work notes
Export follow-up actions from incident.io as tasks in ServiceNow
Link any follow-ups to parent tickets, if one exists
Work notes, comments, and attachments added in ServiceNow sync back into your Slack or Teams channel and the incident.io timeline