Allows ServiceNow users to perform certificate operations of enrollment, renewal, and revocation. Unlock enhanced certificate lifecycle functionality with Keyfactor's Command ServiceNow Application, included with Keyfactor Command licenses. This ServiceNow-certified application seamlessly integrates with Keyfactor Command and makes it easy for ServiceNow users to view certificates, set up alerts, and complete certificate operations like enrollment, revocation, and renewal directly from ServiceNow.
Keyfactor Command allows you to discover, manage, and automate the lifecycle of every machine identity — from any private, public or cloud-based certificate authority (CA) — all from a single control plane.
Keyfactor Command customers can download the application with no additional licensing required. Note that the request for the application will be reviewed by Keyfactor for approval to validate your Command version and authentication method. Once we have approved the request you will receive an email.
The Reference Guide can be accessed on the Keyfactor Support portal. Keyfactor Command ServiceNow Application v2.0 Reference Guide – Keyfactor Support
Key Benefits:
- Simplify the User Experience: Manage certificate requests, renewals, and approvals directly within the familiar ServiceNow interface, reducing the need for users to manage multiple logins or learn new interfaces.
- Improve Visibility: Gain real-time insights into certificate statuses and expiration alerts, ensuring proactive management and reducing the risk of an outage associated with expired certificates.
- Enhance Operational Efficiency: Automate certificate enrollment, revocation, and renewal processes, including approvals, to save internal teams time and resources.
This offering is provided free of charge and does not fall under or receive support under the Keyfactor support policy. Please see the Support Rules of Engagement document in this listing for more details.
Please watch the videos on this listing for a demo of the application and for installation guidance, and refer to the Known Issues and FAQs document before contacting Support.
Note that version 2 requires Command to 25.2 or higher with OAuth.
Allows ServiceNow users to perform certificate operations of enrollment, renewal, and revocation.
· Removed support for Command 12.5 and 25.1
· Added the ability to select an Applications table
· Moved certificate download to the service portal
· Fixed an issue with the naming of the downloaded certificates
· Fixed an issue where the certificate dropdown list was not populating based on the selected application
· Moved Key Algorithms and Key Size from the sys_choice table to the x_keyfa_app_keyfactor_key_size_algorithms table
· Known Issue: The application only pulls in the System-Wide metadata fields. This will be fixed in a future version.
· Known Issue: The certificates table does not import the Serial Number. This will be fixed in a future version.
ServiceNow:
- Flow Designer
- Integration Hub (including Start pack)
- ServiceNow Enterprise license
Keyfactor Command:
- Requires a licensed and running instance of Keyfactor Command v25.2 or higher which is integrated with an IdP using OAuth for Authentication/Authorization.
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