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4.1.2
Australia, Zurich, Yokohama, Xanadu
Standalone Application
ITSM Analytics is a package of all the ITSM related operational KPIs, data visualization, and dashboard. It helps you understand the performance of your key processes defined around ITSM capabilities. The Base system has dashboard templates for Incident, Problem, Change, Request, Service Catalog, Major Incident, Interaction, On-call, Walk-up and Password Reset.
Key components of ITSM Analytics include:
- Performance Analytics indicators
- Performance Analytics jobs
- Indicator breakdowns
- Data visualization
- Template dashboards
- Fixed
- 'Open problems classified as Known error' KPI
- 'Average wait time', 'Average service time' display units changed to hours from raw milliseconds
- Condition field for 'Password Enrollment Snapshot' indicator
Performance Analytics (standard capability)