0
3.2.0
Zurich Patch 5, Zurich Patch 2, Zurich, Yokohama Patch 11, Yokohama Patch 8, Yokohama, Xanadu Patch 2, Xanadu
Recommended Actions for ITSM provides contextual & actionable real-time recommendations and a AI based search panel for Service Operations Workspace along with workspace configurations that show recommendations in the contextual side panel and form fields.
- Ability to display contextual and actionable recommendations through a side panel for incidents. Additionally, recommendations can also be shown at the field level.
- Ability to provide AI search results based in AI-search profile configuration.
- Users can configure the rules for both field-level and contextual recommendations.
- New
- AI search cards include relevancy score.
- Changed
- Fixed
- Removed
Recommended Actions Framework Bundle v17.0.0