The Core Business Suite Foundation for Workplace Service Delivery provides pre-configured workflows for streamlined case and knowledge management, along with foundational AI capabilities for the Workplace Service Delivery department.
1. Pre-configured workflows for case and knowledge management
2. AI capabilities included:
- Case summarisation
Shipped out-of-the-box assignment rules for Core Business Suite for Workplace Services. The goal is to give Workplace Services admins immediate visibility into existing rule configurations without manual setup, letting them review and understand what rules are active right out of the box.
It is recommended to first install the Implementation Agent app (sn_ia), and then initiate the installation of Core Business Suite Foundation for Workplace Services from the Product Hub.