Customer Life Cycle Management Workflows allow you to manage the lifecycle of your sold products and product inventory records. The application enables you to update the existing configurations, and to modify, suspend, resume, or disconnect the sold products and product inventory records, including their complete hierarchy. It allows the user to multi-select sold products or product inventory, and it supports MACD flows.
- MACD Workflows - Modify, Suspend, Resume, and Disconnect actions on the complete hierarchy of the product inventories to transform and maintain their state and characteristics.
- Support MACD workflows on product inventory that have service specification reference.
- Ability to support the multi-select modify multiple root product inventories to improve agent efficiency.
- New
- Enhanced the agent workspace with a hierarchical view for Sold Products and Product Inventory, making it easier to navigate and manage complex product relationships in configurable workspaces.
- Changed
- Refined the Modify action for Sold Products to ensure only root-level records can be modified. The option is automatically hidden or disabled for child records across all views, preventing unintended modifications to dependent records.
- Fixed
- Fixed defects in order fulfillment flows.
- Removed
- None
Required plugins and products
1. Customer Service Install Base Management (com.snc.install_base)
2. Product Catalog Management Core (com.sn_prd_pm)
3. Lead to Cash Core (com.snc.l2c_core)
Dependencies
1. Customer Life Cycle Management Workflows plugin is optionally dependent on Order Management (com.sn_ind_tmt_orm) plugin. All the workflows of the Customer Life Cycle Management Workflow plugin will be installed only when Order Management is installed along with it.
2. Customer Life Cycle Management Workflows plugin is optionally dependent on Quote Management (com.sn_l2c_quote_mgmt) plugin. Sold Product to Quote flow of Customer Life Cycle Management Workflow plugin works only when Quote Management is installed along with it.