0
2.3.18
Australia Patch 1, Australia, Zurich Patch 6, Zurich, Yokohama Patch 12, Yokohama, Xanadu Patch 4, Xanadu
Standalone Application
Providers often struggle with inefficiencies in their ordering processes when working with customers who have their own ServiceNow instances. This lack of integration results in poor communication, manual order handling, and delays in fulfilling orders, negatively impacting service delivery and customer satisfaction. Order Management for Providers with Service Exchange offers seamless integration and automation to transform the ordering experience, making it faster, more accurate, and more satisfying for both providers and customers.
- Seamless Integration:
- Ensures seamless integration between providers and customers' via Service Exchange, eliminating communication barriers and improving order management.
- Remote Record Producers:
- Publishes entitled product offers as Remote Record Producers, including composite products and customer-facing services, making it easy for customers to access and place orders.
- Automated Order Processing:
- Automates the submission and tracking of orders, reducing the need for manual intervention and ensuring timely fulfillment.
- Comprehensive Order Management:
- Supports a variety of order types, including new product orders, disconnects, suspensions, and resumptions, providing flexibility in managing service requests.
Connections tab in the Service Exchange Center
- Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens.
Improved consumer registration and onboarding
- Onboard consumers faster with a guided, step-by-step registration experience. Upgraded consumers are automatically redirected to this experience to receive clearer progress indicators during onboarding, and actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency.
Improved FDS capabilities
- Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances.
- Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.
- Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.
- Improved compliance through restricted data sync from non production instances to production instances for CMDB tables.
Journal Field Framework enhancements
- Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field.
- Configure journal fields such of type journal_input fields alongside journal type, ensuring all journal entries are preserved during synchronization without requiring custom scripting
Group-based persona assignments for Remote Catalog
- Assign Remote Catalog personas to user groups so existing group-based access management practices extend to Remote Catalog, reducing administrative effort by managing access at the group level instead of individual users.
- Service Exchange for Providers
- Sales and Order Management for Technology or Telecommunications