Reduce service desk ticket volumes and enhance the employee experience by enabling self-service issue resolution. TeamViewer DEX Service Catalog Connect empowers employees to resolve common IT issues independently, eliminating the need to submit a service desk ticket for routine requests.
By integrating the TeamViewer DEX platform with the ServiceNow Service Portal, Service Catalog Connect delivers real-time, automated issue remediation directly to employees. It streamlines common IT requests such as configuring or resetting VPN settings, granting time-boxed local administrator access, and automating software installations, enabling faster issue resolution regardless of the employee's location.
This self-service approach reduces the workload on IT support teams, accelerates issue resolution, and improves overall productivity and user satisfaction.
- Reduce help desk ticket volume and operational overhead.
- Improve end-user productivity through self-service remediation.
- Accelerate issue resolution with guided and automated workflows.
- Extend ServiceNow Service Catalog with powerful endpoint management capabilities.
- Deliver a modern, digital employee experience through proactive IT self-service.
This minor release of TeamViewer DEX Service Catalog Connect v3.4.0 contains FedRAMP support changes.
TeamViewer DEX Core 4.2.0
Other Requirements:TeamViewer DEX platform 9.2/26.6 or later