0
3.4.1
Australia, Zurich Patch 6, Zurich, Yokohama, Xanadu
Standalone Application
ServiceNow® Workplace Reservation Management allows employees to search, reserve, modify and check-in reservations for any workspace from an omnichannel self-service interface. Employees can reserve a desk, conference room, equipment, or a parking space based on availability. Employees can add invitees, workplaces services or amenities to their reservation request. The application provides quick reservations by allowing employees to set-up recurring events, create single or multi-day reservations, or even schedule multi-location reservations and request room configurations.
To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow® Workplace Service Delivery Suite.
- Reserve any workspace including desks, conference rooms, collaboration spaces or parking spaces from any device.
- Quickly view workspaces on your company’s floor map using an intuitive map legend color to identify reserved, available, and non-available spaces.
- Easily add invitees to your reservation, assign them to a space, notify them and track their acceptance status.
- Easily create hybrid meetings, share the link with the attendees, and retrieve the link to the recording when available.
- Add services or requests to reservations and manage multi-dimensional activities such as events, conferences, training, and customer visits.
- Workplace managers can import space administration tables, define reservable and non-reservable spaces, and track reservations.
- Control employees’ location visibility when someone is searching for them or searching for a space near them. When using Native Mobile, the privacy settings apply for all spaces in the reservation.
- Create open and restricted neighborhoods and assign employees to them. Allow employees to reserve spaces in eligible neighborhoods or search, browse or navigate using the location directory.
- New
- Enable employees to subscribe to a space in case all are available spaces are booked. Space allocation is done based on weight (priority) and other factors.
- Changed
- None
- Fixed
- Blocker reservations were displayed as "booked" in the map view.
o When requesting services through the catalog, the time zone attached to the employee was used, rather than the related building.
o The incorrect building was displayed when two buildings were close to each other while searching for a space using the map.
o Additional questions was indicated as mandatory when editing a reservation.
o Employees could use a time slot that had already passed.
o Opening and managing a reservation as an Event Planner would use an incorrect time zone.
o Spaces were not deselected when changing the reservable module
o The search button could be incorrectly disabled after changing the building or date and time were updated.
o The start time of each occurrence was set based on the first occurrence, when the start time passed the "Start time of the working day", even when all-day was enforced.
o Searching for a space near a colleague could return an error when using the map-view.
o Reservations couldn't be viewed when it overlapped with a block reservation.
o Checking out a reservation updated the departure time of a related visitor registration.
o Incorrect dates could be displayed for selected spaces indicated as a favorite in the space details or search page.
o The building value was empty in the quick reservation experience, while the floor value was still present
o Employees were not informed when a selected duration is enabled after scanning a QR-code on mobile devices.
o An incorrect tooltip was displayed when hovering over the occurrence dates when viewing the reservation summary
o The indication showing the number of available spaces was incorrect when sorting using "My favorites first".
o In some cases, employees were able to submit a reservation when not all mandatory information was entered.
o Returning to the search page when creating a multi location reservation could select an incorrect floor.
o Seat arrangements was displayed as grayed out when loading the map.
o Rejected reservations that occurred in the past remained visible, even after running the daily job.
o Extra white spaces were displayed in the card after selecting it in the Event Planner.
o Accessibility improvements to support screen readers.
o Services could be retained, after switching locations.
o Employees could reserve allocated spaces in certain cases.
o Expanding the added attendees on the reservation details page was hiding the submit or Go back buttons.
o Event Planners were able to view filters not shared with them.
o The shopping card icon was displayed incorrectly in the schedule view.
o The value of the location could overlap with the status column.
o Security fixes.
- Blocker reservations were displayed as "booked" in the map view.
- Removed
- None
- Workplace Core (sn_wsd_core) plugin must be installed.
- The System Admin (admin) role is required to install the application.
- To request and deliver extra services, Workplace Case Management is required.
- Workplace Case Management is required to request flexible services as part of a reservation.
- Workplace Visitor Management is required to invite external visitors as part of a reservation.
- Workplace Indoor Mapping is required to view the floor maps.
- Workplace Concierge and Workplace Service Delivery for Mobile are required to use the workplace reservation suggestions and In-office preferences.
- Workplace Now Assist for WSD is required to use the Reservation AI agents
- In order to synchronize with Microsoft Teams, the Microsoft Teams Spoke and Microsoft Teams Communications spoke must be installed.
- In order to synchronize with Zoom, the Zoom Spoke must be installed.
- In order to get attendee availability, the Microsoft Exchange Online Spoke must be installed
- In order to manage favorite places, and see the space details, Employee Center must be installed.
- In order to use neighborhoods, Workplace Space Management is required and must be installed.
- In order to print the delivery reports, Document Templates is required and must be installed.
- For reserving spaces using the kiosk, the Workplace Service Kiosk is required.
- For using the Outlook add-in, Workplace Calendar Synchronization is required and configured for Microsoft Exchange Online.