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13.0.1
Australia, Zurich, Yokohama Patch 4, Yokohama, Xanadu
Standalone Application
The ServiceNow Accounts Payable Invoice Processing application helps automate the end-to-end process from invoice ingestion through purchase order matching, exception resolution, and approval. Maintain visibility into the process to identify bottlenecks and reduce risk.
- Invoice processing workflow with automated purchase order matching
- Identify invoice exceptions and enable collaboration for expedited resolution
- Configurable rejection modes, conditional scoping, and automated audit trails deliver a more precise and automated exception management experience within APO.
- Leverage Service Level Management to track and measure SLAs for continual process improvement
- Approval workflows
- ERP integration error handling workflow
- Support distribution sets to automates the cost allocation based on the distribution set rules.
- Ensures the ERP source is same for all the reference fields when the invoice created using API, Manual and DocIntel process
- AI‑based classification of supplier documents to ensure only valid invoices proceed to processing.
- Automated tax calculation and validation via integration with external tax engines.
- Enhanced exception definitions with configurable rejection modes (Auto/Manual) to automatically reject or stage invoices for review, with structured audit messages and supplier notifications generated on every exception execution.
- New condition builder enables exceptions to be scoped to specific suppliers, legal entities, or invoice attributes — reducing false positives and improving exception precision.
- Accounts Payable Operations now automatically detects and flags invoices received from unregistered or unknown sender email addresses as an "Unverified Sender Source" exception, enabling AP teams to take structured resolution actions directly from the AP Workbench.
Required plugins and products: The Accounts Payable Invoice Processing (com.sn_ap_apm) application installs the following dependent plugins:
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- Invoice Case Management (sn_ap_cm)
- Accounts Payable Operations integration with Document Intelligence (sn_ap_ic)
- Other plugins and products
- Now Assist for Accounts Payable Operations (sn_ap_gen_ai)
- Permissions and roles: Role required to install the application: System administrator (admin)